Frequently Asked Questions

Everything you need to know about your Vicco Labs beauty journey.

Are Vicco Labs products suitable for all skin types?

Yes, our formulations are dermatologist-tested and designed to be gentle yet effective for oily, dry, combination, and sensitive skin types.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange, provided it is at least 50% full.

Are your products cruelty-free and vegan?

Absolutely. Vicco Labs is committed to ethical beauty; we never test on animals, and all our ingredients are 100% vegan-friendly.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.