Returns & Exchanges

At Vicco Labs, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return window for items in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to start the process.

• 2.
  Prepare the Package

  Securely pack the unused products in their original packaging to ensure they are not damaged during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our lab team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.